All swimmers - big, little, short or tall - we love them all!
PAYMENT: The full amount for your swim package of eight lessons is due with your registration. As a new session begins, and you decide to renew, another payment will be due on or before the first day of class.
REFUND AND CREDIT POLICY: No cash refunds are given after payment is received. If you withdraw from class, you will not receive a refund. You will receive a credit for the amount you paid for the class. All refunds will be issued in the form of a credit and may be applied toward future swim lessons; semi-private or private.
CANCELLATION POLICY: 24 hour notification of cancellation is required by the swimmer’s parent and/or guardian. Notice may be given either by email or phone. Please contact Swimfinity Swim School at 979.270.1113 or email email@example.com.
If 24 hour notice is not received, no credit will be given for that class.
If you will miss more then 3 consecutive weeks of swimming lessons (for whatever reason) Swimfinity Swim School has the right to give up your lesson time to another swimmer if needed. A new time can be assigned (if available) upon return from the missed lessons.
At-Home Lessons: If an instructor is scheduled to be at your home and they arrive to a pool that is not in teaching condition, no make up will be given.
Pool conditions that may require a cancellation are: Unbalanced pool water such as too little or no chlorine, high chlorine or the pool recently shocked, high or low ph levels, cloudy or green water preventing vision of the pool bottom, pool temperatures lower than 83 degrees in winter or fall lessons. If the instructor feels the pool is not to teaching standards it is at their discretion to cancel that lesson.
MAKE-UP POLICY: Make ups are not scheduled for conflicts with other activities and/or vacations unless proper notice has been given as stated above. If the teaching pool at a Swimfinity Swim School location is closed due to any reason, a make up lesson will be added to your account.
INCLEMENT WEATHER POLICY: It is at the discretion of the lifeguards and pool management to close the pool due to thunder, lightning or any other weather related issue. It is at the lifeguard, pool management and instructor’s discretion as to whether or not to cancel or resume the scheduled class. If the class is cancelled prior to the scheduled time, a full credit for a make up will be issued and scheduled. If a class has been in session and either lightning is seen or thunder heard, the instructor will schedule a time to make up the remaining time of the portion missed.
If you have questions or concerns about the weather, please call 979.270.1113 or email firstname.lastname@example.org for status on openings and closures.
CLASS CANCELLATIONS: The teaching pool at participating locations may be cancelled for the following reasons:
**When a child vomits or has a bowel movement in the pool, the lesson(s) must be cancelled.
**Inclement weather – Please refer to the inclement weather policy.
**At the lifeguard(s), pool management or instructor(s) discretion, if conditions in the pool make it unsafe for students to participate in swimming lessons at one of our locations, they will be cancelled and a credit will be issued.
Release & Idemnification - As part of the consideration for being allowed to participate in swim lessons, I, the undersigned, agree that neither Swimfinity Swim School, any employee, director or agent shall be liable for any loss, damage, injury or claim of any kind to person or property arising from or caused by participation by myself or my child in swim lessons including without limitation any loss, damage or claim arising from any accident on my property or any location that I allow and agree my child to participate in said swim lessons with Swimfinity Swim School. I agree to indemnify and hold harmless Swimfinity Swim School, their agents and employees, against any and all liability for personal injury, including injuries resulting in death, or damage to property, or both, while enrolled in the program.